Privacy Policy

Last Updated: August 28, 2026

At T WALK, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase our products.

1. Information We Collect

When you use our website, place an order, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Order and purchase details
• Payment-related information
• Information you provide through contact or customization forms
• Any messages or inquiries you send to us

We may also automatically collect limited technical information, such as your IP address, browser type, device information, and website usage data.

2. How We Use Your Information

We may use your information to:

• Process and deliver your orders
• Confirm orders and provide order updates
• Respond to your questions and customer-service requests
• Process returns, exchanges, and refunds
• Handle product customization requests
• Improve our website, products, and services
• Prevent fraud and protect website security
• Send promotional communications when you have agreed to receive them
• Comply with applicable legal requirements

3. Payment Information

Payments may be processed through third-party payment providers. We do not intentionally store complete credit/debit card numbers or other sensitive payment credentials on our website.

Payment providers may collect and process your information according to their own privacy policies.

4. Cookies

Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, understand website traffic, and improve website functionality.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

5. Sharing Your Information

We do not sell or rent your personal information.

We may share necessary information with trusted third parties when required to operate our business, including:

• Payment processors
• Shipping and courier companies
• Website hosting and technical service providers
• Analytics and marketing service providers
• Government authorities or legal bodies when legally required

These parties are expected to use information only for the purposes necessary to provide their services or comply with legal obligations.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, complete transactions, maintain business records, resolve disputes, prevent fraud, or comply with applicable legal obligations.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those websites.

We recommend reviewing the privacy policy of any third-party website you visit.

9. Your Privacy Rights

Depending on applicable law, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information where legally permitted
• Withdraw consent for certain uses of your information
• Opt out of promotional emails

To make a privacy-related request, contact us using the details below.

10. Children’s Privacy

Our website is not intended to knowingly collect personal information from children. If we become aware that personal information has been submitted by a child without appropriate consent, we will take reasonable steps to remove it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or legal requirements.

Any changes will be posted on this page with an updated Last Updated date.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

T WALK