Returns + Exchanges

Returns & Exchange Policy

Last Updated: August 28, 2026

At T WALK, we want you to be satisfied with your purchase. If your shoes are not the right fit or you receive a product with an issue, you may request an exchange within 7 days of receiving your order, subject to the conditions below.

1. 7-Day Exchange Policy

Customers can request an exchange within 7 days of delivery.

To be eligible:

• The product must be unused and unworn.

• Shoes must be returned in their original condition.

• The original shoe box, packaging, tags, and accessories must be included.

• The product must not have any signs of wear, damage, stains, or alteration.

• Proof of purchase or order details must be provided.

2. Size Exchange

If you receive the wrong size or the shoes do not fit, you may request a size exchange within 7 days.

The replacement size will be subject to availability.

Customers should ensure that shoes are tried on indoors on a clean surface to avoid marks or damage.

3. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide:

• Order number

• Clear photographs of the product

• Photographs of the packaging, where applicable

• A brief description of the issue

After reviewing the request, we will provide instructions for returning the product.

4. Return Conditions

Products will not be accepted for exchange if they:

• Have been worn outdoors

• Have visible scratches, stains, or damage

• Have been altered or repaired

• Are missing the original packaging

• Have been damaged due to improper use or care

• Are returned after the 7-day exchange period

5. Exchange Process

To request an exchange:

1. Contact T WALK within 7 days of receiving your order.

2. Provide your order number and reason for the exchange.

3. Send photographs if requested.

4. Wait for confirmation from our customer-service team.

5. Return the product according to the instructions provided.

6. Once the returned product is inspected and approved, we will arrange the replacement.

6. Shipping Charges

For a wrong, damaged, defective, or incorrect item sent by T WALK, we will cover the applicable return/exchange shipping cost.

For a size or personal preference exchange, the customer may be responsible for applicable shipping charges.

7. Refunds

T WALK primarily offers exchanges rather than refunds.

Refunds may only be provided in cases where the product is defective, incorrect, or a suitable replacement is unavailable, subject to our review and applicable terms.

8. Customized Products

Customized or specially made products may not be eligible for exchange unless they are defective or incorrectly produced by T WALK.

9. Contact Us

For returns or exchanges, please contact us:

T WALK

Important: The 7-day period starts from the date you receive the order.